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Q What happens if the goods received have quality issues?
A Please retain photographic or video evidence, and we will respond within 24 hours. If the issue is verified to be our responsibility, we will provide proportional compensation or arrange for a reproduction of the order.
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Q Can you apply complex 3D embroidery to the caps?
A Yes. We utilize advanced embroidery equipment and support various complex techniques, including 3D embroidery, chain-stitch embroidery, and appliqué.
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Q What are the shipping costs, and how are they calculated?
A Shipping costs are calculated in real-time based on the shipment's volume, weight, and your delivery address. As we hold negotiated contracts with various shipping lines and courier services, we can secure discounted rates for you.
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Q How long does it take from order placement to shipment?
A Once samples are approved, mass production typically takes 20–30 days (depending on order volume); expedited orders can be arranged upon special request.
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Q What is your company's Minimum Order Quantity (MOQ)?
A The MOQ for standard baseball caps is 300 units; if you require a smaller quantity for testing purposes, we can provide free physical samples for your reference.
